All our products are digital downloads. Immediately after your purchase is complete you will receive an email from PayPal as a confirmation of the transaction by them and a separate email from us, which is in the form of an invoice, with the download links to the products you've purchased. The files are not attached in the emails we send as they are too big to be emailed.
We only ask for a name and email for your purchase, as all purchase links are sent via email. Please make sure you enter your email correctly, as any typo will prevent you getting your order.
The download links can be found in the invoice email (see a sample below) which we send to you immediately following your purchase. Unfortunately it's not too clear that the link has two parts to it, the first link with the product title takes you to the shop page where you bought the product, and the second line starting with "Download link for..." will start the download of the file.
Another way to download your files is to click on the link "View Your Order Online" found in the invoice, which will take you directly to see your order in a browser and where you can click on the download links from your browser rather than from your email client. This usually helps if your email client blocks downloads.
If for whatever reason that link doesn't work for you, you can go to our shop and click on the link "View Your Orders” on the right hand side below the side menu. There you can enter your order number and password (as in the sample below) and that will display your invoice with the download links.
Please make sure you download the files from a computer, and not from a mobile device, especially not iPhones and iPads as these devices are designed to prevent direct internet downloads and require you to only use the sync function with computer for internet files. What usually seems to happen in these cases is that you hear the first few minutes and then it restarts, eventually blocking the file.
** Update: It seems that as of -iOS 13- Apple is allowing direct downloads with Safari. We have done some tests that worked, but we always recommend downloading to a computer and keeping a backup.
Android devices will allow you to download from the shop, but always save a copy on a computer as backup. Also I recommend using Firefox or Google Chrome as they are the best working browsers.
Our downloads are mostly MP3 files which are universally recognizable. We also have some PDF files and in some cases we bundle 2 or more files in a ZIP file, which are also universally recognizable. However, if you're on a mobile device, you may need a special app for the ZIP and PDF files. For iPads and iPhones before iOS 13, you'll have to use a computer before you can sync the files to your device, whatever the format.
Monthly Class, Q&A and Meditation
If you are purchasing our monthly class, please note that the order password (p_xxxxx) is NOT the password to access the class. The username and password (and the URI location) will be available in the PDF file from the download link. Please note that the attached PDF is just a copy of the invoice and not the access information for the class, as this is a legal requirement in many countries.
These are the instructions for the monthly class:
Upon confirmation of your payment, you will receive an email (please make sure you enter your email correctly) with your purchase confirmation and links to 4 downloads:
- Ascension Q&A info (PDF): Download this file immediately, this document will have the instructions on how and where to connect to the LIVE WEB CAST (including username and password). Keep it for your records, as you will need it for the day of the web cast.
- Ascension Class recording (mp3): This is the recording of Lisa Renee's class. Please note that even though you get the link for it right away, it will NOT be available until the day AFTER the class. Once it becomes available, please save it to your computer.
- Ascension Q&A recording (mp3): This is the recording of Lisa Renee's Q&A with participating members of the class. Please note that even though you get the link for it right away, it will NOT be available until the day AFTER the class. Once it becomes available, please save it to your computer.
- Ascension Meditation recording (mp3): This is the recording of Lisa Renee's meditation for the class. Please note that even though you get the link for it right away, it will NOT be available until the day AFTER the class. Once it becomes available, please save it to your computer.
Usually our download links are active for a month before they expire. If you have issues with your order, or you need us to re-enable expired links, you can send us a message through the form in the Tech FAQs.